Welcome to the 'www.planethealth.com.au' website (the 'website'). This website (“this site”, “the store”) is owned and operated by Planet Health International Pty Limited ("Planet Health", “we” or “us” or "our"). Planet Health International is a company incorporated in New South Wales, Australia with Australian Company Number 135 998 891 and whose registered office in the United Kingdom is 7 Old Forge, Barnsley Park, Barnsley, Cirencester, Gloucestershire, GL7 5EG. Planet Health International is registered in the UK number BR014272, VAT number 980 4518 07. If you would like to ask us anything about these terms & conditions or have any comments on or about our website, please email our customer services team at UKenquiries@planethealth.com.au
Ownership and Operation
Ownership of Rights
All rights, including copyright, in this Site are owned by or licensed to Planet Health. Any use of this Site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.
Ownership of Materials
Unless otherwise specified, all materials appearing on this Site including but not limited to website design, text, graphics, audio clips, visual clips, logos, button icons and the selection and arrangement thereof is owned by Planet Health or other respective owners that have granted Planet Health the right and licence to use such marks and is protected by copyright, trade mark and other intellectual property rights and laws throughout the world.
You will need to register with Planet Health to place an order for products through the Store.
You agree that any information you provide us about yourself at any time will be true, accurate, current and complete and that you will ensure that this information is kept accurate and up to date. If incorrect information is supplied, any contractual obligation Planet Health has will immediately become null and void.
Conditions of Registration
If you are under 18, you must ask your parent or a guardian before you email the website, or ask us to email anything to you or before you attempt to buy anything from the Store.
By continuing to use this Site, you are confirming that you have received the consent of your parent or a guardian. We recommend that all minors discuss these Terms & Conditions with their parents or guardians before they complete the registration process.
Use of the Site
You agree that you will only use this Site in a way which is consistent with these Terms & Conditions and which complies with applicable laws and regulations. You acknowledge that this Site and any goods that you obtain from it are provided for your personal use only and may not be used for any commercial purposes or distributed commercially without Planet Health’s permission.
Accuracy of Content
We have taken great care in the preparation of the content of this website, in particular to ensure the details, descriptions and prices quoted are correct at the time of publishing. All prices are displayed including VAT and exclusive of delivery charges. The total cost of your order is the price of the products ordered plus VAT where applicable at the current rate and delivery charges.
We have made every effort to display as accurately as possible the products that appear on this Site. To the extent permitted by applicable law, Planet Health disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We are not responsible for the content of any off-website pages or any other websites linked to or from this website. Links appearing on this website are for your convenience only and are not an endorsement by us of the content, products, services or suppliers connected therewith. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website, in any off-website or in any linked websites.
Availability of this Site
Planet Health will endeavour to ensure that this Site is fully operational at all times. However we cannot guarantee that the Site will be fault free. In particular, access to this Site may be interrupted or restricted to allow for emergency or routine repairs or maintenance to be carried out or the introduction of new facilities or services. Planet Health reserves the right to restrict, suspend or terminate your use of this Site or any of our services at any time if we believe, in our absolute discretion, that you have breached these Terms & Conditions.
Changes to the Terms & Conditions
We may update this Site and/or these Terms & Conditions from time to time. The amended Terms & Conditions will be posted on the Site and will become valid 30 days after the date it is first posted on the Site.
Complaints and Comments
If you wish to contact us to complain or have any comments about this Site or any of the products supplied to you, please email us at UKenquiries@planethealth.com.au or write to us at:
Planet Health International
7 Old Forge
Limitation of Liability
Planet Health will not be liable for any loss or damage (in contract, negligence or otherwise) where there is no breach of a legal duty of care owed to you by us; the loss or damage is not a reasonably foreseeable result of any such breach; or any increase in loss or damage results from a breach by you of these Terms & Conditions.
Although the information provided on this Site is presented in good faith and believed to be correct as of the date it was submitted, we make no warranties or representations of any kind, either express or implied. In addition, Planet Health neither represents nor warrants that the information and/or facilities accessible via this Site are accurate, complete or current, or that this Site will be free of defects, including, but not limited to, viruses or other harmful elements. The user of this Site assumes all costs arising as a result of the use of this Site.
This website, any content contained herein and any contracts entered into as a result of usage of this website are governed by English law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English. There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website. We reserve the right to change these terms & conditions from time to time and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the website. These terms & conditions do not affect your statutory legal rights.
At Planet Health we are committed to protecting the privacy of your personal information. As part of our commitment we will at all times comply with the requirements of the UK Data Protection Act 1998 to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully. In this section you can find out what personal information we collect:
- how and when it is collected
- what we use it for now
- how we will use it in the future
- details of any third parties to whom we may disclose your personal information.
We will not use your information in a new way without first telling you of any such changes in the proposed use and asking for your consent to such use where required to do so by law.
Personal information we collect
When you place an order with us we collect certain personal information from you, for example, your name, postal address, phone numbers, e-mail addresses and credit/debit card numbers. We use this information to identify you as a customer, to process your order to deliver products, to process payments and to update our records. We also use this information to generally manage your account with us and to provide you with information about our products.
We will also collect personal information from you at other times, such as if you register to receive email updates from us. This will be used to provide you with information about our products.
Where you have consented to our doing so we may share the information you have provided with other carefully selected companies or organisations in order that they may inform you of their products and services.
In certain circumstances we may share your information with our partner companies and service providers (including the companies we have chosen to handle our order despatch service and our delivery company) who act on our behalf with activities such as
- processing payments
- carrying out promotional services
- data management
We will only provide these companies with the information that they need to carry out their services and they will not be allowed to use the information for other purposes. They will only be allowed to use your information in the way in which we instruct them and as permitted by the UK's Data Protection Act 1998.
You also acknowledge and agree that in certain circumstances we may be obliged to disclose personal information relating to you to third parties, for example, in order to
- conform to any requirements of law
- comply with any legal process
- to prevent and detect fraud
- to protect and defend the rights and property of Planet Health
At all times where we disclose your information for the purposes of fraud prevention it will remain secure.
We may monitor or record your communications with us, for quality control and training purposes. We will at all times comply with the requirements of UK Data Protection Act 1998 to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.
Sending your data overseas
Access to Information
You have the right to receive a copy of the personal information that is held about you. You may request a copy of this information by contacting us at the contact details below.
Security of Personal Information
Planet Health has a committed Security Policy and will hold and use your personal data strictly in accordance with UK data protection legislation. We will retain copies of the information provided when you register on the website and order any products on the site. We implement a number of sophisticated security measures to ensure the safety of any personal information provided.
- Your information is contained on a secure server database, which is accessible only by a limited number of employees who have authorised access rights to such information.
- When you are asked to enter any personal details or credit/debit card information you can be assured that the website will be secure . This is easily identifiable by an icon in the bottom of the browser window resembling an unbroken key or a closed lock.
- All sensitive and credit/debit card information you supply to Planet Health is transmitted via Secure Socket Layer (SSL. This ensures that the information being sent is secure. Your card number will be encrypted and replaced by a unique transaction reference number.
- Planet Health uses online bank secure servers provided by PayPal and does not hold any customer card details on any Planet Health server at any time.
- Your personal information is password-protected to prevent unauthorised access to it. Do not divulge your password to anyone. We recommend you create a password that cannot be easily guessed (combination of 6-8 letters and numbers) and change your password from time to time.
A cookie is a piece of information that a website transfers to a special cookie file in your browser on your computer. It allows us to recognise your computer (but not specifically who is using it) upon entering our site . A cookie will typically contain the name of the site from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. The cookie cannot be read by a website other than the one that sent the cookie. When you visit Planet Health, you can surf the site anonymously and access important information without revealing your identity. However, in order to provide better service, we may use "cookies" to track your visit and allow you to carry information across pages of this site and avoid having to re-enter information. You have the ability to accept or decline cookies by modifying the settings in your browser. However, you will not be able to use some of the features of our site if you do this.
What happens to my information if your business is sold or integrated into another business?
Planet Health International
7 Old Forge
Planet Health has a committed Security Policy. We will retain copies of the information that you provide when you register on this site or order any products from this site. When you order anything from Planet Health your order is made over a secure connection. All the personal information you enter will be encrypted so it cannot be read as it is sent over the Internet. Encryption is used on all pages within the buying process, making shopping at Planet Health as safe as possible.
Deliveries can only be made within the UK. If you have a question about delivery outside of the UK please call our customer services team on +44 (0) 1285 741130. We will deliver the merchandise in accordance with the delivery option selected by you. Whenever referred to, working days exclude Saturday, Sunday and Bank holidays. If you have specified delivery to more than one address when placing your order there is a separate charge for each destination address. On delivery of the merchandise to you, we will provide you with sufficient information to enable you to exercise your statutory right of cancellation and address any intended cancellation to the correct addressee or to return or exchange your merchandise. For further information please see the returns and the cancellation right sections within these terms and conditions.
All prices quoted on this Site are denominated in Pounds Sterling and include VAT where applicable. All prices exclude freight costs. The price charged will be the price quoted on this Site at the time of placing your order. Payment can be made by credit/debit card. All orders will be processed on receipt of payment. All orders placed in the UK incur a flat postage and handling fee of £5.99 incl VAT. Please allow 7 working days for delivery. Planet Health remains the owner of the products until you have paid in full all amounts that you owe us for the products. Products are at your risk as soon as they have been delivered to you. Planet Health may revise and/or discontinue products at any time without notice.
Acknowledgement and acceptance of your order
We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. Our acceptance of your order will take place upon despatch of the product(s) ordered. If you require any information concerning your order please email us at UKenquiries@planethealth.com.au quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.
Returns & Refund Policy
In the event of damaged or faulty products, or incorrect products being despatched, we are happy for you to return the goods to us. In this situation we will, at your option either replace the products or give you a full refund. All products returned must be in their original condition and packaging. If you wish to return a product to us please call our Customer Service Team on 01285 741130 who will ask you a few questions about the reason for the return and your preferred method of refund (ie refund or replacement product). They will provide you with a reference number that you should note on the documents enclosed with the returned product. Please then wrap the product securely with the original invoice and write the reference number provided to you by our Customer Service Team on this invoice. Please choose carefully as we do not refund or replace products for incorrect orders being placed. Please post your return to:
Planet Health International
7 Old Forge